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Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

7736118
E
Civilian
just now
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

2
C
Newbie
5 minutes ago
Elizabeth Lancaster
Civilian
Elizabeth LancasterCivilian
asked in Ask a question.

unable to update app

The app keeps asking me to re register but I never get past putting in my email address. 

2
Elizabeth Lancaster
Civilian
15 minutes ago
ummmben
Newbie
ummmbenNewbie
asked in Device & Phone Support

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

1
Kash
iD Mobile Employee
17 minutes ago
Dave Irvine
Newbie
Dave IrvineNewbie
asked in Ask a question.

3 mobile to id mobile

I am currently with 3 mobile and the customer service has told me that I can't take my phone number for 3 to ID mobile as it is the same network! Does anyone know if this is true? Or has anyone done this? There was nothing in the small print 🤷

3
Kash
iD Mobile Employee
25 minutes ago
Mishmash9797
Newbie
Mishmash9797Newbie
asked in Ask a question.

Switching over - the switch number 65075 is not recognised

I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

4
andewhite
Legend
25 minutes ago
T
Newbie
TheRealTomTomNewbie
asked in Ask a question.

In my account I can only upgrade to a new handset

So I am happy with my handset, and was looking at getting Sim only, but in the back end I only have an upgrade option that offers me a new handset with contract.  Any advice?

4
andewhite
Legend
31 minutes ago
Bob Pike
Newbie
Bob PikeNewbie
asked in Ask a question.

Samsung J6

Samsung J6 just unlocked from EE will not read the ID Mobile sim. It does read GiffGaff and other makes. Is there an issue with Samsung and ID sims?

3
Kash
iD Mobile Employee
44 minutes ago
Dorsetblades29
Newbie
Dorsetblades29Newbie
posted in Device & Phone Support

upgrade

Just upgraded to a new phone placed order via calling ID mobile as couldn't get it to go through via the app. Now find that although charger cable was included I need an adapter ( can only charge via laptop). Also need different SIM card went to Currys yesterday no available staff so got Togo back tomorrow. Why wasn't this offered on the call?

3
Kash
iD Mobile Employee
45 minutes ago
A
Civilian
alessiaCivilian
asked in Device & Phone Support

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

2
Kash
iD Mobile Employee
47 minutes ago
Dave RJ
Civilian
Dave RJCivilian
posted in Device & Phone Support

help

Hi I have  puk code to transfer my old number can someone assist me please

1
Kash
iD Mobile Employee
49 minutes ago
7
Civilian
76barnCivilian
asked in Ask a question.

Transaction Number

I need my transaction number but don’t have the welcome email, is there any other way I can get it? Thanks

6
Kash
iD Mobile Employee
51 minutes ago
Kirstyanne7685
Newbie
Kirstyanne7685Newbie
asked in Device & Phone Support

manage cap on bill

Been trying to change the cap on my bill, but it just says oops, there's a problem

5
Kash
iD Mobile Employee
52 minutes ago
Abigail Jones
Newbie
Abigail JonesNewbie
asked in Ask a question.

New ID mobile issues

Hi,I can't check my data usage, minutes usage or text usage in the new app. It just shows a general overview of my data, texts and minutes left. When are you going to update the new app so you can view the usage properly?Thanks,Abi. 

11
Kash
iD Mobile Employee
56 minutes ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

1
andewhite
Legend
1 hour ago
BBofDon
Rookie
BBofDonRookie
asked in Ask a question.

Prepaid SIM card

Does iD provide a prepaid SIM card for visitors from abroad? My daughter is coming over from Australia and needs a UK SIM card including Data for approx 30 days.

4
BBofDon
Rookie
1 hour ago
K
Newbie
kieran akersNewbie
asked in Ask a question.

Setting up a new direct debit is not working?

Good Afternoon,I was hoping to gain some insight into the new website bugs and issues.When going to set up a new direct debit it allows me to put all my details in, however when i press the confirm button on the bottom, it comes up with the same error everytime that the details cant be saved.Hopefully this gets sorted soon as i would like to set up a direct debit. Hope to hear back from a technician soon.Thank you in advance.kieran akers

3
K
Newbie
1 hour ago
DonnaSmith1234
Civilian
DonnaSmith1234Civilian
posted in Pay As You Go

cant amend billing cap in app

Can’t change billing cap on account. Says oops there’s been a problem whenever I log into the app  

1
Kash
iD Mobile Employee
1 hour ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

10
steveTu
Newbie
1 hour ago
S
Newbie
Suby SamuelNewbie
posted in Getting started with iD.

e SIM

Common guys we are in 2024 and we are still waiting for an e-sim from long I promise you guys you are going to loose customers because of this and of course me too sorry 

5
Kash
iD Mobile Employee
1 hour ago
Daniel Coe
Newbie
Daniel CoeNewbie
asked in Ask a question.

Port Old ID Mobile No to New ID Mobile Contract

Hi,We have a pay monthly IDMobile contract, just purchased another phone and contract from IDMobile. Now I want to port the old number to the new contract.How do I do it? Who do I need to contact - or even how do I contact anybody at ID Mobile?ThanksDaniel

9
Kash
iD Mobile Employee
1 hour ago
R
Newbie
RJ75
asked in Ask a question.

nothing is working.

Bill paid, app won’t allow a DD to be set up as surprise surprise I get a pop up saying “oops something went wrong, please try again” can’t call, can’t text and can’t go online. Does anyone know how to make this second rate app/network actually work? 

10
Kash
iD Mobile Employee
1 hour ago
Ricep Sed
Newbie
Ricep SedNewbie
asked in Ask a question.

how do i submit a pac code

How do I submitt a pac code

2
Kash
iD Mobile Employee
1 hour ago
C
Newbie
CezarSNewbie
asked in Ask a question.

contract finish

Good evening, my contract will finish next month and I need to close after as I dont use the number. Also I cant make an account so I can close my self as I loose the sim card and the number. So now I dont know how to cancel my contract after finish next month. Thank you

7
Kash
iD Mobile Employee
1 hour ago
B
Newbie
benrylance23Newbie
asked in Device & Phone Support

No welcome email

I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

4
Kash
iD Mobile Employee
1 hour ago
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