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Once registered, you can use the same user name and password for both. The perk of the app is that we have created other ways for you to log in so it is more convenient for you when on the move.To log in to My Account online, simply enter your Username (this will be your email address), and your password. Continue searching on our Community orSpeak to us on Live Chat.
We can think of five occasions when you’ll need a new SIM card from us. These are: 1. When you join iD Mobile. 2. If your SIM is lost or stolen. 3. If your SIM gets damaged. 4. If you upgrade with us, and your new phone takes a different SIM size. 5. If you get a new phone from elsewhere, and it takes a different SIM size. If any of these apply to you, here are a few more details to help you out: 1. You join iD Mobile. When you join iD Mobile, we send you a shiny new SIM card with three different sizes on it (standard, micro and nano). You just need to choose the size you need and push it out from the perforated edges. Then pop it into your phone and you’re good to go. 2. Your SIM is lost or stolen. If your SIM is lost or stolen, you need to contact us as soon as possible and ask us to place a bar on your account. This stops any unauthorised usage. At the same time, you can ask us to send you a replacement SIM. Visit our lost and stolen webpage for more inform
5G is here! Strap yourself in for 5G on iD Mobile. At no extra cost. Powered by Three, the UK’s fastest 5G network.* All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!We’ve made this really easy and simple for you. All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling. Approved Android Devices: Google:Google Pixel 5 5G Google Pixel 6 Google Pixel 6 ProHonor:Honor 50 Honor Magic 4 Lite 5G Huawei:Huawei P40 5G Huawei P40 Pro 5G Motorola:Motorola G50 Motorola Edge 20 Motorola Edge 20 Lite Motorola Edge 20 Pro OPPO: Oppo A54 5G Oppo Find X2 Lite Oppo Find X3 Lite Oppo Find X3 Neo 5G Oppo Find X3 Pro 5G Oppo Find X5 Oppo Find X5 Pro Oppo Find
Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in the right place. The iD Mobile Community will give you the answers you need. And you might not even have to post a new question – it might have been asked and answered already, and sitting on the Community ready and waiting for you! To check if it already exists, here’s what to do… Use the search bar at the top of every Community page to look for your question. Think about the key words of your question, and enter them first. You’ll then see a list of suggested questions appear below the search bar. If you’re question’s there, go ahead and tap on it! Browse sub-categories under the ‘Menu’ bar at the top of every Community page. If you find the relevant subject area for your question, tap on it and scroll through the posts. If you’ve tried the above and definitely can’t find your question, then go ahead and post it! You’ll fi
Switching to iD can save you money, because it stops you being charged for your old and new contract at the same time.Once you’ve received your SIM card, switching to iD is simple. Here’s what you’ll need: PAC (if want to transfer your number to iD) or STAC (if you want to switch without your old number):Using your old SIM, text PAC to 65075. Your PAC will then be sent to you by text. Using your old SIM, text STAC to 75075. Your STAC will be sent to you by text. Existing mobile number:This is the mobile number from your old network - even if you’re not looking to keep it.Transaction number:This is a 9-digit number that can be found in your ‘order complete’ email, in your ‘Contract Summary’ email or on your paper invoice. Here’s a few examples of where you can find your transaction number: Purchased from idmobile.co.uk: iD Mobile Contract Summary Email (Example)Order Complete Email (Example) Purchased from Carphone Warehouse:Carphone Warehouse Contract Summary Email (Example) Purchas
Fancy getting a treat each time a friend or family member makes the move to iD Mobile? Now, you can…Starting this month, we’ll be launching our Refer a Friend scheme again, giving you and your friend a chance to earn even more than last time!. When your mate buys a phone or SIM Only deal on our website and joins you on iD Mobile, we’ll give you both a gift to say thanks. So, how does it work?Easy. As an existing iD Mobile customer, it’s down to you to sign up to the Refer a Friend scheme! Once you do, we’ll send you a unique, personalised link to send to your friends and family. You can send your link to as many people you like, and we’ll reward you for up to 100 people per year– that’s some serious potential earnings!The link you send out will take your friends and family to a page where they can also register their details. When they’ve done that, they can then go on to buy a phone or SIM-only plan on the iD Mobile website. Whatever purchase they make will earn you both a reward, so
With all the helpful mobile apps to help guide your way, there’s never been a better time to go for a walk. And whether you’re finding your way around a new city or lacing up your boots and heading into the hills, you’ll find a great range of free and paid for apps to get you started.Here’s 4 of our faves that you won’t want to leave home without. Make sure you read to the end, as there’s a chance to win a brilliant prize too!Google MapsWhat it’s best for: Casual walks around cities or parks.The chances are that you’re already using this app. It often comes installed on android phones and has a variety of uses – from checking train times to looking for somewhere to eat.But it has some features that are just made for walking. Want to get off the roads when walking around towns or country parks? Pick walking mode and it’ll usually take you down some quiet paths that are a little off the beaten track.For another thing, you can download maps and use them offline. That means that you can go
This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type (if applicable). If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner). Got a question? Then go ahead and post it below!
Last month, the world said goodbye to the iPod, which was officially discontinued by Apple after more than 20 years (we know, it makes us feel old too). And it made us think about how much all tech – not just portable music – has changed over the years. From dial-up modem and the Sega Genesis to wireless earbuds and even smarter smartphones, come with us on this journey through tech history… The evolution of mobile phonesAt their conception, mobile phones were simple, brick-like devices with one – and only one – purpose. To make phone calls. But things have changed quite drastically since then. These days, smartphones are no longer just phones, they completely rule our lives. In fact, the average person touches their phone a whopping 2,617 times every day! But how did we get here? The world’s first mobile phone: 1983It’s been almost 40 years since the world was introduced to the Motorola DynaTAC 8000X, the world’s first consumer mobile phone. And by the late 80s, more and more features
a lot of issue with out of network. I used to get a text alert in my previous network provider whenever my mobile was out of network and someone tried to call me [and did not leave voice message] that 07xxxx tried to call you at 00:00. iD mobile does not have that service. Besides the network coverage is very very poor. I have never seen more than 1 bar on network. at home and at work, my mobile shows out of network most of the time. My wife has good network at home [ee]. not sure if network is Three network issue or iD mobile faulty sim.
The iPhone SE3 is the perfect combination of some of Apple’s best iPhone features, in a surprisingly compact package. The screen’s only 4.7”, which is really comfortable to hold - perfect for teenagers or anyone who doesn’t feel the need for a huge screen. The SE3 clocks in far smaller than the 6.1 – 6.7” you’ll see on the iPhone 13 models, and that smaller screen comes with a smaller price tag. Let’s dig into what there is to know about this latest generation of the iPhone SE. PerformanceThe iPhone SE3 is powered by Apple’s A15 Bionic chip – the same as the super-powerful iPhone 13 series. Sounds technical (because it is) but let’s break down what an A15 Bionic chip actually does for your phone:- No waiting around for apps to load- Works with the operating system (iOS) and battery to get you more battery life- Makes the iPhone SE3 all-around fasterSnap awayThe SE3 has one camera on the back, and one on the front – keeping it simple but without compromising on quality. Apple’s cameras
Want to up your Instagram game? Then check out our hottest camera phone tips below.These days, all half decent phones have cameras where you can just point and shoot. Press the shutter button, a nice photo appears on your screen, job done. But you can do a lot better with just a little extra planning. Follow our tips below, for quality photos that’ll light up your social feeds and rack up some serious likes. 1. Switch on your grid lines.Pro cameras have framing grids in the viewfinder window, to help you square things up and compose your shot. You’ve got this option in your phone camera app, so go ahead and switch it on. It shouldn’t be hard to find. If you’ve got an Android phone it’ll be under something like Settings > Apps > Camera > Grid Lines. You’ll now be able to keep everything parallel with any natural horizontal and vertical lines in your shot. 2. Use natural light.Natural light is a photographer’s friend. Making use of it is always a better choice than using your ph
HiMy contract ends in oct 20 but i want to continue after that date on a sim only deal, as no need to upgrade my handset.Will I auto revert to a monthly sim only deal when my contract ends? or do i have to set this up ahead of my contract ending?Many Thanks
I haven't been able to log in to my account for several months, so am unable to view my bills. Not only that, when I attempt to change my user name/password or whatever, the site just doesn't respond to anything I do. I am a bit of a technophobe, but if the site doesn't respond to anything I try, what can the problem be?
Love a deal? These websites and apps are perfect for hunting down the best offers around.Let’s face it – we all love to bag a bargain. Sometimes you stumble upon a great deal, and sometimes you have to search it out. But nowadays there are loads of services available to help you get the most out of your money or get a little back when you’ve done a big shop. So, we’ve rounded up our favourites and put them into two categories – cashback (spend money, get a bit back) and discounts (get a bit off before you spend). Let’s get into it…Best apps for cashbackCashback is pretty appealing – sometimes you get a few pence back on a shop, and sometimes you get a whole load off a big purchase. We’ve all seen cashback offers around, but with these dedicated apps it’s easier than ever to hunt down these great deals.TopCashbackTopCashback offers cashback from thousands of UK brands. Membership is free (but you can upgrade to a paid option), and you can choose how you get your cashback – straight to y
Trying to onboard … PAC issue … no customer service on phone, or live chat.Want a complete refund and cancellation as service unsatisfactory. If not forthcoming I will complain to OFCOM as no contact details is atrocious.
How to start a new topic/post:Thinking of starting a new topic? Before you take the plunge, lets first outline what a topic is. A topic is simply a piece of content, for the Community this can be categorised as a ‘Question’, ‘Conversation’ or ‘Idea’. Before creating any of these, you should first see if someone might have asked the same thing already, or started a discussion about the same topic. To do this, simply have a quick look for it using the search bar at the top of every page in our community.If you’re happy that your topic doesn’t already exist, go ahead and post it. Here’s how to do this: 1. Find the ‘Create a topic button’ to start your new postFirst of all, click the blue ‘Create a topic’ button, usually found towards the top right of any page. In order to create a new topic you must have a registered iD Community account and you must be logged in Once clicked, the below page should pop up: 2. Choose if your topic is a question or a conversationYou need to specify whethe
On Saturday I had no signal and at times just 1 bar. I had to take my mother to hospital for a procedure and they were going to call and let me know when I could collect her. There was no signal in the waiting room, very little around the hospital I ended up driving home where again no signal or just 1 bar. This made it a stressful day as I could not be contacted by my mobile. I now have only 1 bar of signal. If this continues I will be changing provider..
We’re currently experiencing a technical issue that means you will be unable to get thought to our Live Chat team. Please bear with us, our technical team are working hard to fix the issue and Live Chat should be up and running again soon. While we’re working on fixing the issue, If you haven’t done so already, why not checkout our Help and Support page to see if you can find the answer to your query, or ask a question on the Community and one of our Community members will get back to you as soon as possible. And don’t forget, you can also use the iD Mobile app or My Account online to view your bills, make payments, manage your account and much more.We apologise for any inconvenience this might cause.
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