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608 Topics

Gareth Sawyer
Civilian
Gareth SawyerCivilian
asked in Ask a question.

phone number on letter

I have my first letter after joining iDmobile but it states my account phone number as something different to my actual phone number I moved across from EE. I logged into the iD app and checked website as per instruction on letter to try and correct but cannot see where I correct this?

1
andewhite
Legend
1 day ago
Darren Kinnersley
Newbie
Darren KinnersleyNewbie
asked in Device & Phone Support

5g

Hi ivs had my galaxy s23 for nearly a year, in that time, I've never had a 5g signal, even though I've been paying for it. How muxh does it cost to cancel my contract so I can move to a decent provider 

2
andewhite
Legend
1 day ago
D
Rookie
DobbyRookie
asked in Ask a question.

Charged Twice for Minutes Add On

I requested a 200 minute add on in the website for £3.  However I was charged twice and my account will be debited by £6.  How can I get a refund or this error on the website ? Thanks, Dobby

6
Kash
iD Mobile Employee
1 day ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

3
andewhite
Legend
1 day ago
Elizabeth Lancaster
Civilian
Elizabeth LancasterCivilian
asked in Ask a question.

unable to update app

The app keeps asking me to re register but I never get past putting in my email address. 

2
Elizabeth Lancaster
Civilian
1 day ago
ummmben
Newbie
ummmbenNewbie
asked in Device & Phone Support

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

1
Kash
iD Mobile Employee
1 day ago
Dave Irvine
Newbie
Dave IrvineNewbie
asked in Ask a question.

3 mobile to id mobile

I am currently with 3 mobile and the customer service has told me that I can't take my phone number for 3 to ID mobile as it is the same network! Does anyone know if this is true? Or has anyone done this? There was nothing in the small print 🤷

3
Kash
iD Mobile Employee
1 day ago
Mishmash9797
Newbie
Mishmash9797Newbie
asked in Ask a question.

Switching over - the switch number 65075 is not recognised

I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

4
andewhite
Legend
1 day ago
Bob Pike
Newbie
Bob PikeNewbie
asked in Ask a question.

Samsung J6

Samsung J6 just unlocked from EE will not read the ID Mobile sim. It does read GiffGaff and other makes. Is there an issue with Samsung and ID sims?

3
Kash
iD Mobile Employee
1 day ago
Dorsetblades29
Newbie
Dorsetblades29Newbie
posted in Device & Phone Support

upgrade

Just upgraded to a new phone placed order via calling ID mobile as couldn't get it to go through via the app. Now find that although charger cable was included I need an adapter ( can only charge via laptop). Also need different SIM card went to Currys yesterday no available staff so got Togo back tomorrow. Why wasn't this offered on the call?

3
Kash
iD Mobile Employee
1 day ago
A
Civilian
alessiaCivilian
asked in Device & Phone Support

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

2
Kash
iD Mobile Employee
1 day ago
Dave RJ
Civilian
Dave RJCivilian
posted in Device & Phone Support

help

Hi I have  puk code to transfer my old number can someone assist me please

1
Kash
iD Mobile Employee
1 day ago
7
Civilian
76barnCivilian
asked in Ask a question.

Transaction Number

I need my transaction number but don’t have the welcome email, is there any other way I can get it? Thanks

6
Kash
iD Mobile Employee
1 day ago
Kirstyanne7685
Newbie
Kirstyanne7685Newbie
asked in Device & Phone Support

manage cap on bill

Been trying to change the cap on my bill, but it just says oops, there's a problem

5
Kash
iD Mobile Employee
1 day ago
Abigail Jones
Newbie
Abigail JonesNewbie
asked in Ask a question.

New ID mobile issues

Hi,I can't check my data usage, minutes usage or text usage in the new app. It just shows a general overview of my data, texts and minutes left. When are you going to update the new app so you can view the usage properly?Thanks,Abi. 

11
Kash
iD Mobile Employee
1 day ago
BBofDon
Rookie
BBofDonRookie
asked in Ask a question.

Prepaid SIM card

Does iD provide a prepaid SIM card for visitors from abroad? My daughter is coming over from Australia and needs a UK SIM card including Data for approx 30 days.

4
BBofDon
Rookie
1 day ago
K
Newbie
kieran akersNewbie
asked in Ask a question.

Setting up a new direct debit is not working?

Good Afternoon,I was hoping to gain some insight into the new website bugs and issues.When going to set up a new direct debit it allows me to put all my details in, however when i press the confirm button on the bottom, it comes up with the same error everytime that the details cant be saved.Hopefully this gets sorted soon as i would like to set up a direct debit. Hope to hear back from a technician soon.Thank you in advance.kieran akers

3
K
Newbie
1 day ago
DonnaSmith1234
Civilian
DonnaSmith1234Civilian
posted in Pay As You Go

cant amend billing cap in app

Can’t change billing cap on account. Says oops there’s been a problem whenever I log into the app  

1
Kash
iD Mobile Employee
1 day ago
S
Newbie
Suby SamuelNewbie
posted in Getting started with iD.

e SIM

Common guys we are in 2024 and we are still waiting for an e-sim from long I promise you guys you are going to loose customers because of this and of course me too sorry 

5
Kash
iD Mobile Employee
1 day ago
Daniel Coe
Newbie
Daniel CoeNewbie
asked in Ask a question.

Port Old ID Mobile No to New ID Mobile Contract

Hi,We have a pay monthly IDMobile contract, just purchased another phone and contract from IDMobile. Now I want to port the old number to the new contract.How do I do it? Who do I need to contact - or even how do I contact anybody at ID Mobile?ThanksDaniel

9
Kash
iD Mobile Employee
1 day ago
R
Newbie
RJ75
asked in Ask a question.

nothing is working.

Bill paid, app won’t allow a DD to be set up as surprise surprise I get a pop up saying “oops something went wrong, please try again” can’t call, can’t text and can’t go online. Does anyone know how to make this second rate app/network actually work? 

10
Kash
iD Mobile Employee
1 day ago
Ricep Sed
Newbie
Ricep SedNewbie
asked in Ask a question.

how do i submit a pac code

How do I submitt a pac code

2
Kash
iD Mobile Employee
1 day ago
C
Newbie
CezarSNewbie
asked in Ask a question.

contract finish

Good evening, my contract will finish next month and I need to close after as I dont use the number. Also I cant make an account so I can close my self as I loose the sim card and the number. So now I dont know how to cancel my contract after finish next month. Thank you

7
Kash
iD Mobile Employee
1 day ago
B
Newbie
benrylance23Newbie
asked in Device & Phone Support

No welcome email

I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

4
Kash
iD Mobile Employee
1 day ago
J
Civilian
Jward82Civilian
asked in Ask a question.

Number port

My number is due to port over today, any ideas on what time this might happen? A bit anxious of having issues with old supplier etc

2
Kash
iD Mobile Employee
1 day ago
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