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Neil Clowes
Civilian
Neil ClowesCivilian
asked in Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason 

1
Tom
iD Mobile Employee
2 days ago
Djrob Coxhead
Newbie
Djrob CoxheadNewbie
asked in Ask a question.

ask a question

I can't remove adult content  

0
Djrob Coxhead
Newbie
2 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Help with your SIM card.

What to do if your new SIM isn’t working.Tutorial

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Check your coverage Use our handy online coverage checker to find out the signal strength in your area. You can search by postcode - so you can check all the places you usually use your phone, like your home and work addresses. And you can view both 3G and 4G coverage. Need more info on this? Read our ‘How to check coverage’ article. 2. Are you using a compatible handset? If your handset isn’t approved/compatible with iD Mobile, your ability to use our services may be affected. Click here to view our list of approved and compatible handsets. All the handsets we provide with an iD Mobile plan are compatible with our network, as you’d expect. So if you’ve got one of those you should be fine. If you purchased a SIM only iD plan and are using an iD compatible handset you bought elsewhere with it, you should also be fine! Tried the above and it’s sti

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Tom
iD Mobile Employee
2 days ago
B
Civilian
Bob JamesCivilian
asked in Device & Phone Support

cannot make calls and messages

I can't make any calls or messages.My number is [REDACTED]

2
Tom
iD Mobile Employee
2 days ago
R
Newbie
RuxymariaNewbie
asked in Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

4
Tom
iD Mobile Employee
2 days ago
Natalija Petrova
Newbie
Natalija PetrovaNewbie
posted in Device & Phone Support

no connection

No connection at all what going on. Plus my partner when I am texting him he receives my text from different number no my 07472336669 but 07473341165.

0
Natalija Petrova
Newbie
2 days ago
Maria Lisa Kouroushi
Newbie
Maria Lisa KouroushiNewbie
asked in Bills & Charges

Can't make outgoing calls

Hi I've been trying to make calls over the last few weeks and they just won't connect even though I have 1,2 or 3 bars showing. Please advise. Hoe can I contact someone at ID

5
Tom
iD Mobile Employee
2 days ago
G
Newbie
GHowmanNewbie
posted in Ask a question.

Still cannot access my account, live chat or re- register

I am still unable to access anything despite trying every day. Cannot access my account, cannot register for the new app and cannot load live chat.Is anything being done?

1
Tom
iD Mobile Employee
2 days ago
J
Newbie
JosephKNewbie
posted in Pay As You Go

What an awful company

I'm on Pay as you go, every single time I've been on pay as you go with other providers, when I choose a SIM card online with a particular plan and the month ends and I put credit in my account, the plan gets taken out automatically. Not with ID mobile! You top up and they just use the credit without a plan! So that's £30 I've used for literally nothing! And I still have to top up again just to get the plan. I will never be using ID mobile ever again. What a god awful company.

0
J
Newbie
2 days ago
K
Newbie
kylewright94Newbie
asked in Ask a question.

Upgrade declined due to failed internal security checks

Hi there, I’ve seen a few threads on this topic, though none seem to give a straight forward answer.  My existing ID mobile contract is eligible for an early upgrade. Yesterday I went to place the order for the upgrade through the Carphone Warehouse site as IDs own upgrade site appears to be down at the moment.   I placed the upgrade order and shortly after I received a text from CPW saying that they needed more info to process the order. I called them up and found that the issue was that my address didn’t match the address on my ID account. After fixing that on my ID account, CPW confirmed my details now matched and proceeded with their “internal security checks”. At this point I was told that those checks had failed, though they couldn’t tell me why. The person I was speaking to spoke to his manager and was told that this happens from time to time and there was a number I could call to straighten it out and prove that I was the account holder. I took the number from them, went to cal

3
Tom
iD Mobile Employee
2 days ago
Luke Halliday
Newbie
Luke HallidayNewbie
asked in Ask a question.

ID Plan Info

I am very close to the end of my id contract.Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.The Old app was not very good but this new one is twice as bad.Help me please 

2
Tom
iD Mobile Employee
2 days ago
V
Civilian
velan75Civilian
asked in Ask a question.

poor coverage in my area

I live in Hersham Walton on Thames, KT12, before taking the contract when i checked the coverage and even now with both ID and Three network it says very good network for 4g and good outdoor for 5g. But from the time i bought the contract 2 months now, it is poor network and i cant get single line with 4g inside the house, and predominantly i cannot take calls at home, only to rely on whatsapp call. and also while travelling in car , mostly i cannot take calls as even 4G is struggling, only 5g is privilege in some areas that are not related to me. I have a phone contract and am really not happy with the shift from my previous provider, as i never had the poor network issue for all these years.on top, i cannot use WIFI calling too as even it is enabled, as the 4g is poor inside the house even that is not possible.Please provide suggestions on what can i do??

7
andewhite
Legend
2 days ago
M
Newbie
mikey17Newbie
posted in Ask a question.

new id sim not connecting to the networj

i have read in here that a sim reported lost or stolen needs to have the block lifted when the new sim arrives,how to i get this done?cant connect to server to get the passcode for signing into this new app! 

1
Tom
iD Mobile Employee
2 days ago
M
Newbie
MehmetNewbie
asked in Ask a question.

I Feel Scammed

I only had my ID account for a like a month (or less) and I have been charged 4x£8. Can i please get an explanation? Also it said I had overdue £8 and it temporarily suspended my account so I payed it and there was still a “Overdue £8” red box on the “Bills” tab on the app. So I payed that too, so £16. So with that and 2 other payments I spent £32 on 1 month. Please refund me!!

1
Tom
iD Mobile Employee
2 days ago
Ali3781
Newbie
Ali3781Newbie
asked in Ask a question.

Where did my data disappear to!

Hi, I joined ID last month on a 100GB which allegedly rolls over unsued data. I have always had 100GB with previous provider but NEVER used anywhere near that amount.I regularly check usage so, when I checked my account on Friday evening was surprised to find I only had just over 6GB left. My new bill has landed which shows I only used just over 5200MB so nowhere near 100GB! I have had just over 6GB roll over. This isn’t a big deal in the scheme of things but something has clearly gone wrong!!

3
Tom
iD Mobile Employee
2 days ago
A
Newbie
Adam8991Newbie
posted in Device & Phone Support

intwrnet not working and yhe live chat has not been working for months

Hi my internet is intermittent and not working not happy as you carnt talk to no one live on chat as it's not working and hasn't been for. Months

2
A
Newbie
2 days ago
J
Newbie
jamie77Newbie
asked in Ask a question.

Help!

Bought a phone on contract on ID Mobile through Carphone warehouse. The Sim is not recognised by any phone therefore unusable. Carphone warehouse keep telling me to contact ID mobile direct but it seems impossible. Live chat doesn’t work and there’s no way I can find to speak to anyone. Can anyone help please? Thanks

2
Tom
iD Mobile Employee
2 days ago
Melanie Moss
Newbie
Melanie MossNewbie
asked in Ask a question.

mobile number not recognised

Hiya this has always been a I'd mobile number bit it's coming up as not recognised on the app can you help me please 

3
Tom
iD Mobile Employee
2 days ago
Ash Lilley
Newbie
Ash LilleyNewbie
asked in Ask a question.

help me

Paid bill but still suspended 

6
Tom
iD Mobile Employee
2 days ago
Gavin May
Newbie
Gavin MayNewbie
asked in Device & Phone Support

pac code

How do I speak to a real person at id mobile

3
Tom
iD Mobile Employee
2 days ago
Thomas Smyth
Newbie
Thomas SmythNewbie
asked in Ask a question.

Mr

hi I payed my bills for my phone  and my wife phone  but her phones not  working to make calls 

8
Tom
iD Mobile Employee
2 days ago
A
Newbie
AmanK13Newbie
asked in Ask a question.

Ported number not always working

Ported my number successfully 3 days agoSome calls / texts sent as the ID mobile number some as the transferred number Very randomneed urgent help

3
Tom
iD Mobile Employee
2 days ago
Glyn Jones
Civilian
Glyn JonesCivilian
asked in Device & Phone Support

Heads ought to roll!!!

3 days now I’ve been trying to create an account. First the app wouldn't work. Next the website wouldn't work and this morning, I have tried again. All was going well until the final part of my registration (where I add my number) and I got the “OOPS SOMETHING HAS GONE WRONG” message again. Whoever is in charge of the IT at this place needs a boot up the a@@e! Beginning to wonder if I’ve made a mistake coming over to them? 

0
Glyn Jones
Civilian
2 days ago
Meg Prus
Rookie
Meg PrusRookie

new app NOT WORKING!!!New

Hi, I’ve downloaded the new app but am still seeing ‘Oops - something has gone wrong’ on the Plan tab. I can't to see my consumption either (I only see how much I have left).  I also don't see the price for individual calls.  Logging in only via a browser and not always... Not to mention the Internet - I often can't even open my e-mail!!!  It's a big farce with this application!  So much time has passed and still the same problem...With old app was more better!!! Please can you expedite a fix for the above.

3
Tom
iD Mobile Employee
2 days ago
Ken Ken
Rookie
Ken KenRookie
asked in Device & Phone Support

unable to log in

Is the system down?Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised? 

4
Kash
iD Mobile Employee
2 days ago
Terms & Conditions
Why iD Mobile?