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23 days ago

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asked in Roaming & International

roaming data stopped working - italy

It stopped working this afternoon after three days here. I have not anywhere near reached my data limit.

brython84Rookie

asked in Ask a question.

Currys £100 Voucher from Pixel 7 Pro Purchase Not recieved.

I got a contract for a Pixel 7 Pro on 12th Feb and it came with a £100 curry voucher. According to the details of the offer i should have received an email with the voucher between 17th March - 16th April as per this article: I have been patiently waiting, it is now the 24th April i have still yet to get emailed the voucher. I do receive other emails from idMobile, so i know the email address you have got is valid,. I have checked both my inbox and spam and also searched for emails from IdMobile and Currys and there is nothing. If you could please advice when i will get the voucher.PS i have tried to contact you through chat bot and have been unable too successfully get through and make make contact and so I thought i would try this approach insteadThanksSteve

Michelle 987Newbie

asked in Device & Phone Support

Blacklisting my stolen phone

I had my phone stolen and requested it be blacklisted, however after numerous messages and being passed from pillar to post no one can help. ID mobile have said the device is not connected to the phone however I have only ever used an ID Mobile SIM card in the phone. Where do I go next?!

asked in Ask a question.

having problems registering my pac cod

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I’ve tried lower and upper case, but not working. Please can you help me

blues_drivenNewbie

asked in Device & Phone Support

Not receiving OTP SMS after number transfer

After switching to ID and transferring my phone number I no longer receive OTP messages.

Svetlana202Rookie

asked in Ask a question.

poor signal

I have very poor network signal despite living in the city centre. Noone can ever hear me on the other end of the line its very frustrating 😒. Despite checking the signal strength I the area and it says its very strong, I still struggle to make calls. WiFi calling is not any better either. Complained to ID few times but noone seem to reply or even other to acknowledge that some customers gave problems and gave to live with them day and night. Such a poor customer service guessing reflecting the network service. Can't wait to leave ID and would not reccomend to anyone. Please avoid iff you can

Anthony HickeyRookie

asked in Device & Phone Support

Sim

I received my phone with the sim last week and my sim still isn't working and can't seem to get hold of any one to sort it out

Toby FieldSidekick

asked in Your iD Mobile Account & App

Can login to website but not app

Just registered and created a new 64 character password. Tried to log into the Android app but it seems to truncate my password to 32 characters and says username/password invalid.Is there a 32 character password limit and I need to change my password? If so, there needs to be better on screen info when registering and it needs to be the same across the platform.

Florin.LeedsNewbie

asked in Ask a question.

SIM is not working

Hello, I just moved from Three to Id mobile. I wanted to hold my old number, therefore I followed all the steps, and yesterday morning my old SIM lost the signal ( never had any issues, I assumed that the process of transferring my old number to ID has started). I removed the old SIM that I had from three, and inserted the new SIM from ID. At this point this is the second day when none of the SIM are working. When I insert them in the phone, it says ‘No SIM card’. I did try with other SIM just to see if there is any issues with my phone, and they are working fine (I tried with O2, GiffGaff).

Pbe21Rookie

asked in Ask a question.

Billing error

My monthly charge is reduced to £5 per month. My recent bill was £5.23. How is this even possible

Daisy4242Rookie

asked in Device & Phone Support

switched from three to id

Hi why can’t I make calls when out of the house and why does my phone cut out after 2 hours

DTxNewbie

asked in Device & Phone Support

WiFi Calling Samsung S20

WiFi Calling works very well on my phone .. when it is working! Very often it just doesn't, no little symbol in the corner of the screen. But it is activated on my phone and I have a full WiFi signal, but very little network signal. Why is it not working? Samsung offers no help, but I have told to try flight mode (with WiFi turned back on), this makes no difference. This is extremely frustrating!

asked in Ask a question.

Sim Pin/Lock to prevent simjacking

Hi. I wish to secure my number from simjacking attacks. This can be done be setting a sim PIN.Please can you advise how to do this? Thanks,A Users

SMcDoodleRookie

asked in Ask a question.

account suspended despite bill being paid

account suspended due to late payment. after 24hours service still hadnt been reconnected. i got to speak to someone through vulnerable customr department. he told me to remove SIM card and restart phone. this fixed the issue but following day it seems my service is suspended again, and removinf SIM card and restarting phone doesnt help now. i am up to date with my bills. what do i need to do? do i need new SIM card?Phone im.using is an Oppo model: cph2067

asked in Ask a question.

Lyca to I.D mobile

Moved from Lyca to I.d about a week ago. Number has transferred and I can make outgoing calls but nobody can call me. Cannot find help number from i.d. Anyone help?

Thomas KellyNewbie

asked in Device & Phone Support

Currys voucher

Do I need to claim my Currys voucher or is it sent via email?

henryfysonCivilian

asked in Pay As You Go

PAC code requests (app & online & text) all end in error messages

Can anyone help please? I’ve asked for a PAC code through each of the suggested methods (app, online, & text), but each time I’ve been given error messages.Is there any way to contact ID mobile and speak to a PERSON? I’ve tried the chat bot, but it’s automated and hasn’t solved the problem.Thank you.

asked in Ask a question.

I am having trouble transferring an old number under PAC protocol. I see the error We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

HI I have received the following error when trying to register a sim“I am having trouble transferring an olf number under PAC protocol. I see the error We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.“I bought two sims at roughly the same time, I have used one for a switch and the other gives this error. Your guidance would be much appreciated

Kel69Newbie

asked in Ask a question.

My bundle is not working

I'm on PAYG and pay £10 bundle but I can't make calls or anything, it says I've reached my cap but I haven't used any data and my calls and text are unlimited

Forest of DeanRookie

asked in Ask a question.

cant register on ID mobile

I am new to id mobile, my new phone has my old number already transferred. To register with id mobile I put in my own transferred number but it didn't know that (although that's the number on my phone) so I tried to register with the phones original number but it then sends the 8 digit pin to that number . Obviously I don't have that number so I can't retrieve the PIN as I don't have that number, any idea?

Steve GoodmanNewbie

asked in Ask a question.

14 day cancellation

I have just sent my hand set back to mobiles.co.uk who set up the plan and handset, i am within my 14 day cancellation period (day 3 today) for both handset and plan. ive been notified of first bill which could come out before Mobiles.co.uk finalise the return process. can someone from ID Mobiles cancel this plan on their end??

megsssCivilian

asked in Device & Phone Support

no service

My phone has randomly started to say no service whenever I’m out of the house, and at home it says iD WiFi Call but with no signal bars. I have tried turning it on and off and removing the SIM card and putting it back in. I have the latest iPhone software update and no carrier update is available on settings. All my bills are paid and up to date.

Steve FalveyRookie

asked in Device & Phone Support

Face Recognition App Log-in Not Available

I've recently joined ID and am really happy with it so far. I've set my ID App for biometric log-in (fingerprint) and it works fine. My wife has now joined ID too but biometric log-in is not shown as an option on the 'Log-in Preference' screen. My wife's phone has face recognition enabled and all the support articles say that you can use fingerprint or face recognition. I've checked everything I can think of within the ID account and phone settings and still no joy.Has anyone else encountered this issue and fixed it?Would also be good to have confirmation from anyone with a Pixel 4XL that they have successfully enabled face recognition log-in to the ID App.Thanks.

Merfyn HughesNewbie

asked in Device & Phone Support

not able to receive international calls or OTP messages from America

I have been speaking to an US company who tried calling me back and also sent me OTP which did not come through.

Oscarblade90Newbie

asked in Ask a question.

Need my transaction number

My transaction number is not in any of the 10 emails I received from ID mobile since joining, it is not in my junk mail and I no longer have the paper receipt. Please can you send me my transaction number so I bring over my old number. Thank you.

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