Solved

136 Topics

J
Newbie
JamesxNewbie
asked in Ask a question.

How do I track my order?

How do I check order status 

9
Tom
iD Mobile Employee
6 months ago
A
a users
asked in Ask a question.

Sim Pin/Lock to prevent simjacking

Hi. I wish to secure my number from simjacking attacks. This can be done be setting a sim PIN.Please can you advise how to do this? Thanks,A Users

12
Kash
iD Mobile Employee
1 year ago
A
Newbie
ArgusNewbie
asked in Roaming & International

Using my phone in Morocco

I will be in Morocco for ten days later this month. Can I use an e-Sim on my iPhone when in Morocco - does ID Mobile permit this?

4
Kash
iD Mobile Employee
1 year ago
S
Rookie
Stevio777Rookie
asked in Ask a question.

do you charge me when I include an emoji in a text message?

do you charge me when I include an emoji in a text message?

2
Kash
iD Mobile Employee
8 months ago
M
Civilian
megsssCivilian
asked in Device & Phone Support

no service

My phone has randomly started to say no service whenever I’m out of the house, and at home it says iD WiFi Call but with no signal bars. I have tried turning it on and off and removing the SIM card and putting it back in. I have the latest iPhone software update and no carrier update is available on settings. All my bills are paid and up to date.

10
Will
iD Mobile Employee
2 years ago
M
Newbie
Markw81Newbie
asked in Roaming & International

roaming data stopped working - italy

It stopped working this afternoon after three days here. I have not anywhere near reached my data limit.

27
Tom
iD Mobile Employee
3 months ago
andi_t
Newbie
andi_tNewbie
asked in Ask a question.

RPI Increase on new contract

I’m currently shopping around an am thinking of switching to ID Mobile on a new pay monthly contract with new handset.If I get a new phone from you on a 24 month contract next month, when would the first price increase occur?  It seems ridiculous that I could sign up for a 2-year contract in March having been attracted by your pricing, only for the monthly cost to go up one-month into the contract.Can you confirm whether this is the case or whether there is a minimum period of use at the advertised price before any increases? 

1
Kash
iD Mobile Employee
2 years ago
Julie Travis
Newbie
Julie TravisNewbie
asked in Device & Phone Support

How to turn on roaming when the child's phone is already abroad on a school trip?

My child is in France on a school trip but his phone is basically useless.  If I try to sign in to iD, it tries to send a code to HIS phone!! Obviously that's not going to work. I am the adult acc holder and am in UK but my own phone is not iD. How can I turn on roaming for him. I can't even text him to tell him how to do it on his phone himself. I thought he would automatically have roaming.  

5
Tom
iD Mobile Employee
3 months ago
H
Civilian
Hebrews12Civilian
asked in Ask a question.

If switching, do I need to cancel?

I’ve just ordered a new SIM from SMARTY and given them my PAC code.  Will my contract with ID be automatically cancelled when it switches or do I need to manually cancel it?  Wil I need to cancel my DD?  Thanks for reading. 

1
Kash
iD Mobile Employee
10 months ago
Svetlana202
Rookie
Svetlana202Rookie
asked in Ask a question.

poor signal

I have very poor network signal despite living in the city centre. Noone can ever hear me on the other end of the line its very frustrating 😒.  Despite checking the signal strength I the area and it says its very strong, I still struggle to make calls. WiFi calling is not any better either. Complained to ID few times but noone seem to reply or even  other to acknowledge that some customers gave problems and gave to live with them day and night. Such a poor customer service guessing reflecting the network service. Can't wait to leave ID and would not reccomend to anyone. Please avoid iff you can 

15
Mohammed
iD Mobile Employee
11 months ago
A
Newbie
alifrizzNewbie
asked in Ask a question.

having problems registering my pac cod

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I’ve tried lower and upper case, but not working. Please can you help me

17
Kash
iD Mobile Employee
2 months ago
P
Newbie
Phil HNewbie
asked in Device & Phone Support

Google app problem

This morning the google app store recommended I update the Google app on my Huawei android. When I did this I received a malware alert telling me to delete the Google app. A second time I updated the app and again got the malware alert. Is there anything I can do to safely regain Google on my phone +

3
Kash
iD Mobile Employee
5 months ago
J
Newbie
jaysonturnerNewbie
asked in Device & Phone Support

Found my lost iPhone but iD wont remove blacklist

Hey!I lost my iPhone 11 last summer, I reported it to iD mobile and they sent me replacement SIM card. The phone itself is my own purchased outright from Apple (I have proof of purchase with all the relevant serials etc).The phone was returned to me a few months later after being found. When I put my SIM card in I get no coverage, I ran an IMEI check to discover the phone is reported Lost/Stolen, which makes sense.I’ve since spoke to iD on live chat and they’re saying that they did not alter anything with the IMEI as the phone is my own and not part of my contract.I’m bit confused as to how else my phone could’ve been blacklisted other than via a carrier.I’ve not found much online about help from Apple with this, but going to pop to the Apple store this weekend.Can anyone offer any other help or advice? I don’t know how else the IMEI could’ve been blocked, unless mistakenly by iD.Cheers!Jayson  

7
Mohammed
iD Mobile Employee
1 year ago
H
Civilian
henryfysonCivilian
asked in Pay As You Go

PAC code requests (app & online & text) all end in error messages

Can anyone help please? I’ve asked for a PAC code through each of the suggested methods (app, online, & text), but each time I’ve been given error messages.Is there any way to contact ID mobile and speak to a PERSON? I’ve tried the chat bot, but it’s automated and hasn’t solved the problem.Thank you.

12
Michelle
iD Mobile Employee
2 years ago
M
Newbie
MewrightNewbie
asked in Roaming & International

Roaming charges applied in Band 1 destination

I've just arrived in France and have already incurred 10 lots of roaming charges.Why is my inclusive data not being used?

5
Ryan
iD Mobile Employee
2 years ago
Jonathan Taylor
Newbie
Jonathan TaylorNewbie
asked in Roaming & International

Roaming on AT&T in USA

I live in the UK and have the £5.00 monthly PAYG contract. I am presently in New Jersey USA and can make calls and send messages using my Samsung Galaxy S8  on WhatsApp with Wi-Fi but when I try to send a message, call or use mobile data eg google when I am outside of Wi-Fi there is no connection. I have roaming turned on. The local network is AT&T. I have had no problems traveling in Spain or the Canary Islands. Any help resolving this would be appreciated.

4
Mohammed
iD Mobile Employee
1 year ago
SMcDoodle
Rookie
SMcDoodleRookie
asked in Ask a question.

account suspended despite bill being paid

account suspended due to late payment. after 24hours service still hadnt been reconnected. i got to speak to someone through vulnerable customr department. he told me to remove SIM card and restart phone. this fixed the issue but following day it seems my service is suspended again, and removinf SIM card and restarting phone doesnt help now. i am up to date with my bills. what do i need to do? do i need new SIM card?Phone im.using is an Oppo model: cph2067

12
Kash
iD Mobile Employee
1 year ago
Jenny Welsh
Newbie
Jenny WelshNewbie
asked in Device & Phone Support

Text messages not sending

My phone has suddenly stopped sending text messages.I have turned it on and off and checked the number is correct in Message Centre settings.It just shows message failed. 

6
Kash
iD Mobile Employee
2 years ago
Jason Tennant
Rookie
Jason TennantRookie
asked in Ask a question.

Cancelling within 14 days

Hi I would like to cancel my contract please. I took out a new contract on 19/07/23 and have tried to persist with sketchy network coverage. Even swapping my SIM which worked for about three hours but then lost signal again. This is not acceptable and I need to use my phone for work.I am within my 14 days and have attended the Currys store I purchased it from but they said that because I have opened the box and used the device I have to contact ID direct. This makes no sense because how do you know that it's not working unless you switch the thing on. It even says that if purchased from Currys you can return it to them, but they are saying I need to go to ID as they can't process it as the box was opened !!??Can someone please message me so that I can start the cancellation process within the 14 days as specified in your terms and conditions.Many thanks.

4
Kash
iD Mobile Employee
8 months ago
S
Newbie
Sulemank1Newbie
asked in Ask a question.

Minus in my billing

So I got an upgrade and my monthly changed from £62.28 to £10.00 sim only contract. I’m confused because for some reason on my billing it says £-26.11. What does the minus mean? 

3
Kash
iD Mobile Employee
1 year ago
OrribleEH
Newbie
OrribleEHNewbie
asked in Ask a question.

Hotspot Abroad

Hi, Are there any restrictions that prevent me from creating a mobile hotspot abroad?  (I know the data will be from my allowance and subject to the fair usage policy, but i just want to check that i’ll be able to allow my son to access my data/hotspot on his device when we are on holiday.  We are going to Greece, Spain and Italy).Many Thanks. 

1
Kash
iD Mobile Employee
8 months ago
D
Rookie
Daisy4242Rookie
asked in Device & Phone Support

switched from three to id

Hi why can’t I make calls when out of the house and why does my phone cut out after 2 hours 

13
Kash
iD Mobile Employee
3 months ago
Bourbon
Newbie
BourbonNewbie
asked in Ask a question.

Lyca to I.D mobile

Moved from Lyca to I.d about a week ago. Number has transferred and I can make outgoing calls but nobody can call me. Cannot find help number from i.d. Anyone help?

12
Kash
iD Mobile Employee
6 months ago
K
Newbie
Kel69Newbie
asked in Ask a question.

My bundle is not working

I'm on PAYG and pay £10 bundle but I can't make calls or anything, it says I've reached my cap but I haven't used any data and my calls and text are unlimited

11
Kash
iD Mobile Employee
1 year ago
C
Newbie
CrobioNewbie
asked in Getting started with iD.

PAC code not being accepted

Got a PAC Number from Sky but ID keep telling me this is wrong,what can I do? At the moment I feel like cancelling & going back to Sky

7
Mohammed
iD Mobile Employee
9 months ago
Terms & Conditions
Why iD Mobile?