Topics started by starchaser

2 Topics

S
Civilian
starchaserCivilian
asked in Community Archive

Can't text 68680 Southern station car park payment, account setup?

Need to send my car reg by text to 68680, which isn't a premium rate number, to register for disabled parking at Southern Rail car parks. Come's back with 'text failed'. Is this a setting issue with my ID account?

5
Ryan
iD Mobile Employee
4 years ago
S
Civilian
starchaserCivilian
asked in Community Archive

New account charges start before I received the SIM

Just setup a new ID account, ordered the SIM on a Sunday, received the SIM the following Tuesday, setup and used from the Wednesday. Noticed the account runs from the Sunday even though I didn't have the SIM so couldn't possibly use it. Why don't ID charge from SIM activation as other providers do? I've lost 3 days in the first month, which is also a short month! Also, old number transfer took 64 hours even though being assured that it would be within 48 hours, had a ridiculous discussion with customer services when chasing at around 58 hours who kept repeating that it would be completed within 48 hours, but didn't understand the point that that time had passed. Not the best of starts.

8
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?