Topics started by Steveo_84

3 Topics

S
Newbie
Steveo_84Newbie
asked in Ask a question.

Order Cancelled as I did not pass security

Hello, I made an order for a new upgrade as my current phone has broken. I received an email stating ‘We’re sorry but we’ve had to cancel your order (###) as it didn’t pass our internal security checks’ This is very frustrating, as at the beginning of the year I was victim of identity fraud, in which ID Mobile opened an account in my name to someone else. Now when a legitimate order is placed it is cancelled without any further checks completed to ensure it is me, or any other way for me to challenge this cancellation.  Other advice from ID Mobile is to wait 30 days before processing the order - I will not be waiting 30 days to apply again but will be taking my business elsewhere unless this can be resolved, which is a shame as I am generally happy with the service ID Mobile provide. 

5
WelshPaul
Legend
1 year ago
S
Newbie
Steveo_84Newbie
posted in Community Archive

Fraudulent Contract created in my name

Hello,, I have been a victim of identity fraud, and a ID Mobile pay as you go contract has been created in my name. I would like this closed ASAP and the credit search removed from my history. Please can I speak to a member of your fraud team to discuss further.  Many thanks Stephen

1
Rory
Newbie
2 years ago
S
Newbie
Steveo_84Newbie
asked in Community Archive

S10 Phone Covers

What phone covers are available for the S10

2
Kevin
Newbie
5 years ago
Terms & Conditions
Why iD Mobile?