Topics started by Caz6

2 Topics

C
Newbie
Caz6Newbie
asked in Community Archive

data add on while roaming

Hi, I’ve added 3gb of data as my allowance ran out while roaming in Bulgaria.   Please can someone let me know if this add on is valid for roaming as I’ve received a message saying I’ll be charged 10.24/100MB now. Thanks 

1
Tom
iD Mobile Employee
1 year ago
C
Newbie
Caz6Newbie
asked in Bills & Charges

cancelling data roaming charge

Hi, I had a £24.09 data charge added to my account on Friday 27th May. I was in the UK and boarded a ferry which I’ve since found had a Skybridge satellite on it. My phone automatically connected to it, I didn’t proactively use it but must have received a WhatsApp message.  The next day, having received a cap limit alert at 2:10am, I looked into it using the onboard WiFi.  I realise the boat has a Skybridge mast and my phone had automatically connected to it. I immediately activated aeroplane mode. what are my chances/how do I go about getting the fee cancelled?  many thanks carolyn

2
C
Newbie
1 year ago
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