Topics started by Natjl67

1 Topic

N
Civilian
Natjl67Civilian
asked in Community Archive

Can't send message with iD mobile error 28 to short number 88300

Hi, I received a text from 88300 (virgin money credit card security check )after making an on line purchase. The text asked me to confirm that I recognised the transaction by replying Y or N. When I tried to reply, I get a message saying ' can't send message with iD mobile error 28'. I therefore had to ring the credit card company and go through security to confirm that I had made the purchase when I should have just been able to send a text to confirm this. Please advise why SMS replies to 88300 do not work as this could result in customers credit card transactions being blocked or rejected if they cannot reply to the security text message. I'm using Android operating system on Moto G6 handset.

3
Ryan
iD Mobile Employee
4 years ago
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