Topics started by reversesmith

1 Topic

reversesmith
Civilian
reversesmithCivilian
asked in Community Archive

How do I change my plan and how does my billing work?

I updated my previous monthly pay as you go £5/month contract (most recent monthly period is 06 Jun to 05 Jul 19) on 09 Jun to the £25/month. Why then is my next bill for £42.60? The bill comprises: £42.60 in pro-rated line rental. I do not have any out of plan charges. I thought the bill should be prorated, and surely less than £25? Also, it is impossible to get through to customer support. I am thinking of quitting iD because of the lack of customer service.

3
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?