Topics started by majd

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M
Civilian
majdCivilian
asked in Community Archive

Poor signal since joining - 12+ Months

Hi, I was a Vodafone customer before coming to ID and one of the main reasons for coming to ID was because it seemed like a good network, the coverage checkers showed great signal in all the areas I needed it and the contract was a good price. The plan was for a Pixel 2 XL phone 6GB data, unlimited minutes and texts. The signal has never been as good as it was on Vodafone and where I usually got good signal and a good internet connection I now get a mediocre connection and the internet connection quality is really bad. I've been a customer since July 2018 - this has always been a problem but not enough to make me complain, it's become more apparent with a bit more travelling. I just don't believe the connection quality can truly be that bad in the places I have been. My partner on Vodafone never struggles. I went in to a Carphone Warehouse store a couple of months back and one of the members of staff recommended I get a new SIM (I didn't see why this would fix it but worth a shot)

7
Mohammed
iD Mobile Employee
3 years ago
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