Topics started by lorrainp

1 Topic

L
Civilian
lorrainpCivilian
asked in Community Archive

PAC codes and closing bill

Hi, I have just ported my number from Vodafone to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out to Virgin (EE) as the signal is too bad in my area. 13 days into my ID contract, and 6 days after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID but it is the same PAC as I received from Voda, with an expiry date in 16 days' time (even though it says "this code lasts 30 days")- is this right? Surely I should have a new PAC from ID?? The message I received from ID with the PAC says that my bill will be £7.79 if I were to port today. My plan is £5 a month, and my first DD hasn't gone out yet, so that accounts for the first £5, but what is the other £2.79? There are no additional out-of-plan charges shown on my account so far, and I am fairly sure I've not incurred any additional charges.

9
A
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?