Topics started by theatreowl

1 Topic

T
Civilian
theatreowlCivilian
asked in Community Archive

Data Remaining Difference - App, Website, ID Text Message and ID Customer Service

I got a text message yesterday saying I had used all my data, but when I checked my remaining data on the app and the website it said I had 1022MB remaining. I immediately switch of my 'MobiIe Data', then chatted online to an advise who said that they could see I had used all my data. I explained about what I could see on the app and website. They told me to log out of the app and log back in again, which I did, it was still showing 1022MB remaining. I explained that I had purchased a 1GB top up on Sunday and found it very hard to believe that I had used 1GB of data in less than 2 days, I had not streamed anything since purchasing the top-up, just looking a sports stuff on Sunday afternoon away from my house. Once back at home I was on WiFi and at work on Monday I was on WiFi. The advise said about background apps, well on a regular basis I view my active apps and select 'Clear All', so I find it hard to believe that there are any background apps that would use 1GB of data in a short

1
Phil
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?