Topics started by Frustrated ID customer

3 Topics

F
Newbie
Frustrated ID customerNewbie
asked in Ask a question.

incorrect data plan after ID mobile app updated

After ID mobile app is recently updated by the company, my sim data plan changed by ID from 120GB to 1.5 GB.  My contract is a sim only 120 GB data unlimited calls and voicemails each month until Aug 2024. Can ID staff please rectify the errors? 

3
Matthew Thompson
iD Mobile Employee
11 days ago
F
Newbie
Frustrated ID customerNewbie
asked in Community Archive

terminate contract

I wish to terminate contract with 30 days notice. No one picks up my call.  Please respond and help.

3
Michelle
iD Mobile Employee
3 years ago
F
Newbie
Frustrated ID customerNewbie
asked in Community Archive

Answers required from ID mobile international roaming specialists

I am extremely confused by the information provided by an ID chat and have copied and pasted my questions and answers from ID mobile. Please can someone tell me as to when our country (UK) has changed our country code from 44 to 34. I was advised by Isaiah, an on line chat staff for ID mobile today. My question was that if I have dial 00-44 to the UK if I call from my mobile when I am in Spain You at 16:07, Apr 25: You said that I would have to dial 00-34 before local number You at 16:07, Apr 25: I repeated my questions three times and your answers are the same Isaiah at 16:18, Apr 25: Yes it will consume of your inclusive minutes and you need to still use your Spain code which is 34. The only reason, why I advised the 34 code was because a fellow customer advised this but I confirmed this with the tech team with you on the line to assure that I am giving your the correct information. Our policy requires us to listen to customers, when one customer said they can use

3
Mohammed
iD Mobile Employee
5 years ago
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