Topics started by RichardM

2 Topics

R
Newbie
RichardMNewbie
asked in Ask a question.

I have an account would like to port a number from another provider

I have an account with ID for my teenage son’s phone. I’d like to transfer my phone number from 3 to ID. My questions are.Will I be able to use my email for a new account/dashboard. I’m using my email for my sons account Can I use the upgrade offer from ID to port my old number Will the number port work OK, How do I specify this when I order the SIMThanks,Richard

4
Tom
iD Mobile Employee
9 months ago
R
Newbie
RichardMNewbie
asked in Community Archive

No number on SIM card

I've just received a new SIM card from ID. I've inserted the card and restarted my Android phone. The SIM is identified and connects to the ID network, there appears to be a connection but there is no number displayed in the phone settings and 'Unknown' is displayed. Service state is 'In service' and the Signal Strength @118 dBm 22 asu' and Mobile data network type is 'IWLAN'. Mobile network is @disconnected'. I can't use the SIM to make calls I can't register an online account without the number. Not sure what to do with this.

2
Ryan
iD Mobile Employee
4 years ago
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