Topics started by Patrizio

1 Topic

P
Patrizio
asked in Community Archive

Can I get a refund on a PAYG bundle?

Hi, I ordered a PAYG SIM card and purchased a £10 bundle last week. However, the SIM card didn't get to me quickly enough, so I bought a SIM with another provider. I would now like to get a refund on my bundle. I called customer services yesterday who said I would need to go to a Carphone Warehouse store to get the refund. I wasn't too happy about this as my nearest Carphone Warehouse store is 10 miles away, so asked for a manager call-back. With no call-back, I rang again this morning as was told that ID mobile cannot refund PAYG bundles and I would need to forfeit the £10 I paid. Can anyone please help? Thanks

1
Mohammed
iD Mobile Employee
5 years ago
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