Topics started by Eldarvox

1 Topic

E
Civilian
EldarvoxCivilian
asked in Community Archive

No signal, so want to end contract & return phone

joined ID Mobile in April, and despite checking on line the network coverage map assuring me I had a good signal I found that I was unable to use my phone for voice or data in the house and really outside. I knew I would be moving house so waited till the move in July after checking the coverage map which promised a good signal. I have lived at my new address since July 2019 TN33 0.. and I have not been able to use my phone. I have no signal in the house again and hardly ever outside. Despite the coverage checker telling me I have a god signal. I notice that there is a disclaimer on the coverage checker 'Although we try to make these coverage results as accurate as possible, the information is only a guide and doesn't guarantee service availability in a particular location.' So it is made clear that there is no guarantee of service availability despite the online map. I have spent half an hour talking to an adviser today and now have to wait 3-5 business days for a manager to get back

9
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?