Topics started by Heathermo

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H
Civilian
HeathermoCivilian
asked in Community Archive

my phone doesnt work abroad on ID

I have Samsung galaxy s7 previously on 3.  And it worked great.  However since using ID I have had many problems using it on holiday.  First time was in Malta where I couldn't use data.  When I came home i had a chat online with ID and they gave me settings to change. But said I could only do this while abroad. Then in USA I couldn't sent or get texts or make calls, data was turned off as it was too expensive there.  So I tried changing the settings but still didn't work. I even got notification that SIM was not allowed.  I had to turn phone off and on to get network  and tried changing networks to t mobile as advised by I'D but it always referred back to at&t then SIM mot allowed came back   on returning to UK I transferred planes in Amsterdam and it still wouldn't work, there no data.   I have a few trips planned to eurooe in next few months and it's really important that I have data and network.   I appreciate any help.  

4
Mohammed
iD Mobile Employee
4 years ago
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