Topics started by Rano

2 Topics

Rano
Rookie
RanoRookie
asked in Pay As You Go

Data Roaming in EU not working. Calls and SMS working.

My id Mobile's Data Roaming not working in EU.  I have had 4 long live chats but to no avail.  Calls and SMS working just fine.  Tried my wife)'s id mobile sim on my phone and data roaming works fine.  My sim in my wife's phone doesnot work. So there is nothing wrong with my device.  Checked and double checked Data Roaming is ticked on both in my device and id mobile app.  Did reset network settings.  Compared APN and everything looks ok.  On my phone it does show 4G on the top line but does not open apny web page.  It says No Internet Connection whilst 4G showing on the top line.  Strange but true. ID Mobile is not able to sort it out either.  I wonder whether someone has experienced a similar problem.  Any help would be grately appreciated.  Thanks.  Drew

11
Kash
iD Mobile Employee
1 month ago
Rano
Rookie
RanoRookie
asked in Community Archive

Going Away Volunteering - Can I suspend services

Hello I am going away to Nepal to do a volunteer assignment for 11 months starting in Jan 2020.  Coming back in Nov 2020.   I am on a monthly £5 plan.   Can I suspend my account for this period in question.  I do not want to lose my number and I want to stay with ID mobile on my return. I thought my tight volunteeting budget might be helped a little bit with this £5.00. Any advice and suggestion will be gratefully received. Regards Rano      

1
Mohammed
iD Mobile Employee
4 years ago
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