Topics started by Steve Fuerteventura

2 Topics

Steve Fuerteventura
Rookie
Steve FuerteventuraRookie
asked in Coverage & Network

Unable to receive SMS from short number

I need to receive an access code from my overseas bank to access online banking, but I am not receiving it when they send it.  The bank have asked me to check whether you (ID) are blocking SMS from short numbers.  If this is the case, how do we resolve it?

5
Mohammed
iD Mobile Employee
3 years ago
Steve Fuerteventura
Rookie
Steve FuerteventuraRookie
asked in Community Archive

Problem sending emails - "sending failed" message.

For the last 6 days I've been unable to send emails directly from my mail app on my phone.  I always get a "failed to send" message.  It's a blueyonder email address, linked to my Virgin Media account.  I've checked the outgoing mail settings and they seem correct. I can receive emails ok. If I go onto the internet and login to Virgin Media, then go to the email page, I can send emails from there, but not from the mail app on my phone. Can anyone advise me what to do? Thanks in advance.

4
Mohammed
iD Mobile Employee
4 years ago
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