Topics started by Mrip2

1 Topic

M
Civilian
Mrip2Civilian
posted in Community Archive

Unfair treatment

Hi, I ordered an iD sim only on 2nd Dec 2019, I received my SIM on the 5th, obviously unlike other networks the SIM is shipped active and I had to pay for 3 days of of usage even when it’s impossible for me to use it. Now worries I thought, but that is only the start of the unfair practices of iD mobile. Soon after during the Christmas period, there was a problem with the network in my area (it also included Three and O2 networks WF12 area) and I was busy and unable to do anything about it, I thought it would be fixed within a week. It was not. Being tired of this I ordered a sim from another network promptly and used the iD website to request my PAC code - it gave me the wrong PAC code (no joke!)...so I was further delayed in switching to a working network. I had to call customer services that also gave me the wrong PAC initially until they realised, and proceeded to find the right code for me. This meant that I couldn’t use the code in time and my contract would restart (on the 2nd) 

3
Phil
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?