Topics started by laskes

2 Topics

L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

I have ported my number from O2 to iD, using Iphone 11pro I am unable to receive texts where two-way authentication is enabled and the organisation sends me a verification code to be able to login (e.g. eBay, PayPal, Tax office). I have checked all my settings, the correct number is in both phone and message settings. I tried with iMessage on and off. I tried rebooting the phone. Nothing works and I cannot login into my other accounts without the verification codes from the organisations that send them. Please help!!!

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

New SIM, no service or very bad signal

I got a new phone so gave my old Iphone 5 to my kid and purchase PAYG Sim card. It took a while to get this set up and activated. We live in a major town with excellent phone signal everywhere but iD Mobile signal is barely one bar but mostly “No Service” (but parents contract phones with O2 and Vodafone have full service, 4 bars). WiFi Calling is enabled but even that doesn’t stay on and goes to “no service” as we move through the house (wifi still on and good strength). I tried everything suggested here, but made no difference https://community.idmobile.co.uk/coverage-24/i-have-no-service-30022 I spoke to customer service and they say it should be working and it must be something wrong with the phone. I used this phone myself up to a few days ago for years and it was nothing wrong with it. Any other ideas? Has anyone had similar issue and found a solution? Thank you

15
Kevin
Newbie
3 years ago
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