Topics started by Johanna93

2 Topics

Johanna93
Civilian
Johanna93Civilian
asked in Community Archive

Signal/network Issues

Hi I was dealing with somebody on the live chat but got cut off and it has now closed. I am unable to receive any signal in any location. My phone was tested in store and they said not an issue with the phone so gave me a replacement sim card.  I have activated this, waited at least an hour, restarted my phone several times and it made no difference.  I have also tried removing and re-inserting this sim card (it is definitely fitted correctly) I am paying around £30 every month and tied into a contract for a phone that doesn't work!  It has resulted in being unable to make emergency calls.  Are you able to help please?

27
Kevin
Newbie
3 years ago
Johanna93
Civilian
Johanna93Civilian
asked in Community Archive

Unable to log into ID Mobile app

I'm trying to log into the ID app but as I have had constant signal problems that the customer services have been unable to help with, I am not able to receive the code (as not able to receive text messages).  I want to find out when my contract ends as this phone is not working so I am paying for a useless phone. 

1
P
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?