Topics started by Elmill89

2 Topics

E
Civilian
Elmill89Civilian
asked in Community Archive

Impossible to cancel (I've seen this topic countless times)

I have had the contract for two years. I need to cancel as I no longer need a UK number. It is simple, however, like others, I cannot complete the cancellation. Link to cancellation - returns to homepage Livechat - Doesn’t exit Phone number - Leads to nowhere.  Email and text alerts for new contracts - Works really well. It is a clever system but horrible for customers. Designed to reduce cancellations I imagine. I am assuming customers much reach complaint level to get a result so please do the the PM thing and cancel my contract. Thank you. 

6
Mohsin
iD Mobile Employee
2 years ago
E
Civilian
Elmill89Civilian
asked in Community Archive

No signal. No calls. No data. No way of contacting ID mobile. Why?

No service at all.    Phone hasn't worked for three days, ironically, I can't call to ask for help.    The online chat doesn't actually exist? There is nowhere to click into it?   Turned off and on. Put sim back in. Etc.    How can I get a callback? More importantly, how can I have a working phone that I'm paying a contract for. 

6
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?