Topics started by timreeves

1 Topic

timreeves
timreeves
asked in Community Archive

Phone won't make calls, online chat is never there

Hi, My sim stopped being able to make calls, it will still connect to 4g just fine, but when i try and dial my phone stays silent for about 15 seconds then just pops up with "call ended" I've tried my sim in a different phone, restarting everything, etc. Can a member of staff please contact me so this may be resolved, as obviously it can't be done over the phone and your online chat is NEVER there. I am physically and mentally handicapped and require my handset for emergencies, this lack of service or customer support is shocking.

4
Ryan
iD Mobile Employee
5 years ago
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