Topics started by Gayle85

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Gayle85
Civilian
Gayle85Civilian
asked in Community Archive

Error with outstanding balance

I closed my account in October 19. I spoke to a customer service advisor over the phone who advised my after the next bill my account would be clear. I have today checked my credit score and I have a red mark against I'd as I apparently have a £1 balance. This was completely unknown to me and is now causing me an issue as has reduced my credit score due to 2 late payments followed by non payment. This is not a late or missed payment as I was completely unaware of it. I have today tried to contact customer service who are now closed but would like someone to contact me to resolve the issue.

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iD Mobile Employee
3 years ago
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