Topics started by E.P.Sabu

1 Topic

E
Civilian
E.P.SabuCivilian
asked in Community Archive

Contract Phone Broken

I have an Iphone 6S on a 24 month contract. I have had it for barely a Year and there is a major issue with it. Within 2 mins of usage, a warning appears on the screen stating that the temperature is too hot and needs to be cooled down. I initially thought it must be software related and decided to close all apps that are running in the background, after this didn’t work i deleted a large volume of apps, switched it off and on again (rebooted it), made sure the device was running the latest software update and reset all setting. Unfortunately, everything i tried did not work, so i came to the conclusion that the problem must be hardware related. This problem has made my phone unusable as i cant even make a phone call as the overheating stops me from. So what should i do next, am i able to get the phone replaced or repaired since it still on contract for another year? Thank You. E.P.Sabu

1
Ryan
iD Mobile Employee
3 years ago
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