Topics started by clip7clop

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clip7clop
asked in Community Archive

Charged for texts to France from UK?

My first post so I am sorry if its been asked before and I cannot find it. I have an Alcatel Pixi4 phone. I have been charged 30pence each time I send a text to France from England. England is where I live. I thought that should be included in roaming and come as part of my package. I am told on the chat line that the UK is not part of the EU??? The site says that when you are in any inclusive roaming destination you can use your allowances. Any idea's as to why I am being charged extra and it is not being taken out of my plant please.

1
Mohammed
iD Mobile Employee
5 years ago
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