Topics started by MymsMan

5 Topics

MymsMan
Newbie
MymsManNewbie
asked in Ask a question.

Why are iDs roaming charges for Turkey so expensive

How can iD justify charging £1.50 per MB for data, and £2.40 calls when TalkMobile charges 10p per MB for data and 41p to receive a call? TalkMobiles roaming charges are only fraction of those charged by iD  https://talkmobile.co.uk/roam-chargesRoaming Zone 4 charges Cost Countries in Zone 4 Antigua and Barbuda, Australia, Barbados, Canada, Egypt, Hong Kong, India, Japan, Mexico, New Zealand, Singapore, South Africa, Thailand, Turkey (includes Northern Cyprus), United States of America. Making calls (per minute) £1.01 Receiving calls (per minute) 41p Sending a text (per message) 35p Receiving a text (per message) Free Sending an MMS (per message) 35p Data (per MB) 10p

6
Paul Callon
Newbie
2 months ago
MymsMan
Newbie
MymsManNewbie
posted in Community Archive

Add-on rollover policy unfair to users

ADD-ON packages are advertised as being valid for a period of 30-days but in practice they become virtually unusable as soon as the current billing period expires. This is because they are always applied After the current months allowance. This is fair and correct for the month in which the add-on is purchased but is grossly unfair when it rolls over to the next billing period. I can only use any of the remaining addon allowance if I use ALL of my monthly allowance prior to the expiration date of the addon and if I do achieve that my remaining allowance will plummet to zero when the addon does expire risking unexpected out-of-plan usage charges or forcing me to purchase yet another addon to cover the remainder of the month. The correct and fair approach would be to treat the rollover of an addon the same as a data rollover and to use it prior to using the current months allowance. This would allow me to use all of the remaining allowance and still have the whole of the current m

9
Mic18
Civilian
4 years ago
MymsMan
Newbie
MymsManNewbie
asked in Community Archive

Any good dash cam apps out there?

What is the best app for using a smartphone as a dashcam? I have tried a few but none is ideal.

0
MymsMan
Newbie
5 years ago
MymsMan
Newbie
MymsManNewbie
posted in Community Archive

Multiple severe errors in My Account and App data usage figures

I have been attempting to reconcile the data usage figures reported on the My Account web pages and the phone App compared with the detailed daily usage figures presented on the monthly bill and there are some very significant differences. Since users do not have access to the detailed data until the end of the billing month it is absolutely essential that users have accurate information available when monitoring data usage to avoid out of plan charges and deciding how big an add-on may be needed. The app fails miserably to provide the accurate data needed Some of the problems: When accessing the app using mobile data usage is artificially inflated by 50MB The app reported I used 150 MB of my AddOn with 349MB remaining, the bill showed I had only used 130.79MB, a 20MB discrepancy On 2/7/18 the app reported usage so far 441.82MB, 128.36MB More than the 313.46MB actually used according to the detailed billing On 14/7/18 the app reported usage so far as 331.66MB, 22.4

2
MymsMan
Newbie
5 years ago
MymsMan
Newbie
MymsManNewbie
asked in Community Archive

Is Data Rollover Included On A ShockProof Plan?

Data Rollover is one of the free features you get on every pay monthly iD plan. You can probably guess from the name what it does, right? Why don't I get data rollover applied on my 'ShockProof - £9.99' plan?

3
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?