Topics started by mandylifebowt

1 Topic

mandylifebowt
Civilian
mandylifebowtCivilian
asked in Your iD Mobile Account & App

How can I speak to an advisor?

I have been attempting forover one hour to contact your cusotmer services. iMPOSSIBLE. no advisors on phone. cant log in. tried ringing carphone warehouse.. no reply. so I have cancelled my contract with you. as my network keeps dropping. yesterday and again today. NO texts no phonecalls avaialble. had enough. you will not let any customers contact you. so how are we supposed to resolve problems. I recd a notification from you that my 500 mins allowance had been used since 15th july. nO IT HASNT. i have kept note of phonecalls when the phone was working when i had network.. and i have used in total around 30 minutes. not 500!! had enough of your service or lack of it.  I do not wish to stay with your company. and will get a new supplier as soon as poss.  its outrageous that your company does not take phonecalls. messages emails.. how on earth are customers supposed to contact you. ridiculous. you have breached your contract with me. as had no network for most of yesteray and today

19
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?