Topics started by DanT

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D
Civilian
DanTCivilian
asked in Community Archive

Wi-Fi calling issue on S8

I've had a Samsung Galaxy S8 on i.d. for 2 months. Wi-Fi calling (the reason I took the contract due to intermittent reception at home) hasn't worked very often from the start. Sometimes not at all (despite having Wi-Fi calling turned on and being next to a Wi-Fi router). I've been in contact with i.d. on chat and phone. They directed me to Carphone Warehouse who directed me to Samsung who directed me back to i.d. etc. Finally, I seem to be able to have Wi-Fi calling more often, but in order to get it working I need to manually turn the mobile network mode to 3G only (not 4G/3G/2G auto connect). This means it is not a seamless transition and involves pressing - settings/connections/mobile networks/network mode/ 3G only. Does anyone know how to make this a quicker process or, even better, know a better more seamless way to have Wi-Fi calling without it being at the expense of 4G because this 'work around' obviously means that when I move away from an Wi-Fi connection I don't h

8
Mohammed
iD Mobile Employee
5 years ago
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