Topics started by briandearden

1 Topic

B
Civilian
briandeardenCivilian
asked in Community Archive

Double Billed?

In the absence of any available live chat agents or anyone answering the phone on 7777, I thought I'd turn to the community to seek a solution. I've been with iD for a good long while now, and have been very happy. A fiver a month comes out of my account like clockwork; I'm always well within my allowances, so there's never been anything other than £5 per month. However, my last bill, dated 22nd September was for £8.28 Item detail was as follows: Monthly recurring charge - from 08/09/18 to 07/10/18 £4.17 (This is perfectly normal and the same amount as usual) Then a second line of: From 08/08/18 to 07/09/18 £2.73 On my previous bill, dated 22nd August, which was paid by direct debit as usual, I had the following line item: Monthly recurring charge - from 08/08/18 to 07/09/18 - £4.17 To my eyes, it looks like I've been charged for the same period twice? There's no further detail on any of the pdf bills for me to drill down into, so I can't see if I've been billed

16
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iD Mobile Employee
3 years ago
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