Topics started by leiaklaudia13

2 Topics

leiaklaudia13
Newbie
leiaklaudia13Newbie
asked in Your iD Mobile Account & App

Replacement sim card activated, but not working.

Hi, My phone got stolen last week. I reported it as lost/stolen through live chat and I immediately blocked the sim + the phone. I ordered a replacement sim (also through live chat) and it got here fine.However...I put the sim into my new phone and activated it last night through the web browser- still nothing. No service, no way to text or call, no data. I couldn’t chat to anybody and obviously can’t make calls. Could this be sorted out as soon as possible as obviously, I need my phone for work purposes and not being able to use it when it’s not connected to wifi just plainly sucks.Many thanks.Leia

14
andewhite
Legend
1 year ago
leiaklaudia13
Newbie
leiaklaudia13Newbie
asked in Community Archive

Late bill payment - now can’t use sim card

Hi,I received an e-mail saying I was late in paying my bill. I immediately paid (5 minutes max after receiving the e-mail) but now can’t use my sim card at all. It says on my profile I’ve got unlimited texts and minutes to call but can’t use any of them. I’ve already tried turning my phone on and off, resetting the network settings on my phone, everything. Could anyone PLEASE help as I need my phone for work purposes. Thanks!

1
Mohammed
iD Mobile Employee
2 years ago
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