Topics started by neil.pattison1981

2 Topics

N
Civilian
neil.pattison1981Civilian
asked in Community Archive

Wanting to make a complaint but Live Chat is always unavailable

I recently upgraded my handset with yourselves after years of being a loyal customer. Then the customer service disaster started that has ended with me cancelling my contract. The people on your “live chat” team have no empathy whatsoever or willingness to try and help out. And now that I’m trying to make a complaint the “live chat” is constantly unavailable and I was unable to register for this community platform with the email address that was registered with ID. Could be a coincidence but I’m not too sure anymore.It started with me placing an order for an upgrade. When the confirmation came through it was a different colour handset than what I believed I ordered. This could have been an error on my part if I had clicked the screen accidentally, but I don’t believe I did. As I noticed it straight away I contacted you straight away via Live Chat. On the fourth attempt (the first three inexplicably got disconnected) I managed to speak to someone called Wendy who eventually got the orde

4
Michelle
iD Mobile Employee
3 years ago
N
Civilian
neil.pattison1981Civilian
asked in Community Archive

How do I make a complaint that will be responded to?

Hi, How do I make a complaint that will actually be responded to?

7
Kevin
Newbie
3 years ago
Terms & Conditions
Why iD Mobile?