Topics started by Swanduck

2 Topics

Swanduck
Civilian
SwanduckCivilian
asked in Community Archive

WiFi Calling only connects when I turn my phone off and on again

I live in an area with no mobile signal so when I chose my provider it was very important to have wifi calling for calls and texts so I went with iD Mobile who could provide both.  However  it does not come on automatically and the only way to activate it is to turn my phone on and off and then it stays on for a short while until it drops out again.  I have done all the checks that my phone has the right software etc but nothing seems to make it connect automatically and stay connected.  My wifi signal still shows and is strong but next to it it says No Service.  Any suggestions?

5
Mohammed
iD Mobile Employee
4 years ago
Swanduck
Civilian
SwanduckCivilian
asked in Community Archive

Why would I be charged for a text?

I have just joined iD and on my first bill there is already an additional charge of 10p for a domestic text. Why would this not come out of my inclusive unlimited allowance? It contained no pictures or emojis and was not a completion. In fact it was one word. When I looked at text charges there wasn’t even one for 10p they were all dearer.

0
Swanduck
Civilian
5 years ago
Terms & Conditions
Why iD Mobile?