Topics started by alexlondon2020

1 Topic

A
Civilian
alexlondon2020Civilian
asked in Community Archive

Unable to cancel account - invalid request

I am trying to cancel my account, but have been unable to do so through the “My account” section on the website. I have navigated to: My account → Thinking of leaving? → Switch or Cancel Now → End your iD mobile plan However, I get this error each time: “Invalid Request, Validating the request has been failed with CMP6 details” I have also tried the other cancellation options like “Leave and take my number (PAC)” but the same thing happens. Can anyone help? 

1
Kevin
Newbie
3 years ago
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