Topics started by Stumuzz

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S
Civilian
StumuzzCivilian
asked in Community Archive

Refund for no service

Hi all, My wife and i went abroad for several weeks starting on the 8th of September. As soon as we left the UK we both were unable to make calls or receive calls. Luckily I had a sim card for a different network which worked as soon as it was put into either phone. My wife's phone when she tried to makes calls went straight to this message: Your service does not allow access to this number. The message I got on my phone: Your currently unable to make calls as you have reached your cap limit. We are both on pay as you go sim cards, we put a £10 bundle on each phone every 30 days. We phoned customer support many times, followed their instructions which they text to us. we were finally told we had to go to our local store, even though they knew we were in Spain. On returning to the UK we went to our local carphonewarehouse, they spent over an hour trying to fix the problems while they were on the phone with customer support. They decided we needed new sim cards. New sim cards ar

15
Kash
iD Mobile Employee
5 years ago
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