Topics started by abhix28

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A
Newbie
abhix28Newbie
asked in Community Archive

ID sim not working in my handset

Hi I took new ID sim with monthly plan but it's not working on my phone. I am able to receive calls but unable to make calls. As soon as I dial any number it says call ended, even on your helpline number 7777. I keep getting message from 2549 The terminal cannot be configured remotely, please contact Customer support for further assistance. My other operator sim works perfectly with the same device without any issues but ID Sim does not. Are there any specific settings required to be set for ID SIM in order to get it working? Surprisingly, I tried putting the SIM in my old phone and it works properly in it. Just to add both the new & old devices are Android based. The new one is 4G VoLTE capable whereas the old one only supports 3G Could you please help and share some inputs to resolve the issue. Thanks

9
Mohammed
iD Mobile Employee
4 years ago
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