Topics started by Yoyo42

1 Topic

Y
Newbie
Yoyo42Newbie
asked in Your iD Mobile Account & App

Cannot log in, cannot reregister, cannot pay.

I signed up with iD during the big outage recently and my account seems to be well messed up. I can’t log in to the main idmobile.co.uk site eevn though I did before to get a PAC through, forgotten username or password don’t send codes to my phone and it won’t let me reregister as “I’m an existing user”.I can get into the app (!) but I’m being told my bill needs to be paid - there is a direct debit on it with a ‘to be taken’ date of ‘on the NaNth of the month’ so I guess they haven’t taken it yet.Since support is all online now but I can’t access it, can I get someone from iD to sort it all here instead?

3
Mohammed
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?