Topics started by Carlos Thomas

1 Topic

Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Hi. I’m a new customer, switching from a pay monthly with Smarty to ID (via Carphone Warehouse). I’ve received the phone and SIM. And have a PAC from Smarty. However when downloading your app, it states that it’s “Unable to connect to the server”, despite me using Wifi. Whilst when I try to register my PAC via your website, it asks for an ID Mobile number and an ID transaction number. Details that I do not have, as I registered via Carphone Warehouse online. Furthermore, your online chatbot is USELESS. Is it possible to speak to someone to get setup please?Carlos

16
Ryan
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?