Topics started by Geoff Mortimore

2 Topics

Geoff Mortimore
Newbie
Geoff MortimoreNewbie
asked in Ask a question.

Can't log into account

hi. I haven't used phone for a while, tried to access account - right surname, year of birth, mobile number..but message “there is a problem”. Tried …..Forgotten your username/email address?Forgotten your password?but same issue...I know my name and when I was born! Can anyone help pls?

1
Rory
Newbie
2 years ago
Geoff Mortimore
Newbie
Geoff MortimoreNewbie
asked in Community Archive

need to order new SIM but ID doesnt recognise my number

Hi. Im trying to order a new SIM as my previous phone got lost. But when I try to go into account it says it doesn't recognise my number. I haven't used the SIM in ages but want to start it up again with a new SIM in a new phone. Can you help please?

2
Ryan
iD Mobile Employee
2 years ago
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