Topics started by Rich Rich

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Rich Rich
Civilian
Rich RichCivilian
asked in Community Archive

Missed Payments On Credit File.

I was recently checking my credit history, noticed 3x missed payments from ‘Carphone Warehouse’ registered back in 2017. It was some time ago, but I dug into my email history all was revealed. In In 2017 I purchased a Sim Only ID Mobile account. however the Sim failed to arrive and I cancelled the service within the 14 day cooling off period. No SIM card was ever used or received. I contacted ID by phone to notify them of the cancellation. later I received a letter from them asking for £1.10 payment as a ‘service charge’. I contacted their customer services by FB messenger disputing this payment (no service was ever used and no sim was ever received.) The FB staff agreed that this was incorrect and the charge was refunded. I still have this conversation in my message history. However, now four years later the three missed payments have appeared on the credit file. Obviously unbeknown to me, this fraudulent activity by ID has adversely affected my otherwise perfect credit history. Makin

1
Ryan
iD Mobile Employee
2 years ago
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Why iD Mobile?