Topics started by Mb34

2 Topics

M
Newbie
Mb34Newbie
asked in Community Archive

I want to end my contract but your website takes me round in circles.

I want to end my contract but your website takes me round in circles. Honestly, when I go to my account and ‘thinking of leaving’ it tells you to visit the idmobile website, and go to ‘my account’ ‘end my plan’ - this isn’t an option - the option is called ‘thinking of leaving’, you click this again and get told to go to idmobile website…. I AM ALREADY ON IT. You need to take a look at your sites, flows and UX because none of it makes sense. There’s no option to end my contract on your website no matter how many times you text or email saying so. I have less than a month left of my contract but you're telling me it will cost double to leave.

4
Ryan
iD Mobile Employee
3 years ago
M
Newbie
Mb34Newbie
asked in Community Archive

I have no iD mobile coverage. At all.

I need to speak to an operator ASAP. I have no iD mobile coverage. At all.

1
Will
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?