Topics started by Ham

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H
Newbie
HamNewbie
asked in Community Archive

iMessage and Facetime won't activate after porting my number.

My number has apparently been successfully ported from O2 yesterday. I got a text from ID to say this was complete. My calls and texts all working fine. Only issue outstanding is that I can’t activate Facetime or iMessage. Continually get the message “An error occurred during activation. Try again”. It has been doing this for about 30 hours now.I can sign into iMessage via my Apple ID and send a message that way, so I know iMessage works. People are just receiving messages from my email address rather than my phone number, so at least I know iMessage works in that respect. It just won’t activate for my phone number now, which I need it to.Steps I have tried (basically everything that an internet search suggests):I have tried switching off and on iMessage and Facetime several times. I have reset my network settings on my phone a few times. I have tried another SIM in the phone. It activates fine. I have restarted the phone several times. I have contacted Apple and they have said that ev

8
Mohammed
iD Mobile Employee
1 year ago
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