Topics started by Francesca Groves

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Francesca Groves
Civilian
Francesca GrovesCivilian
posted in Community Archive

why am i getting billed twice :(

Hi I just joined and ordered my sim on the 25th Feb and I haven't even activated it yet.I joined the £8 SIM only package.I got a first email saying payment will be £8 on the 27th of each month so 27th march I am assuming. I then get another email saying £8 will come out on the 14th of march for Line rental? So confusing as I didn't see this on the sign up form.…I am entitled to send back my sim as it's part of a 30 day refund policy. Before I consider sending it back and cancelling this 12 month contract would you like to explain why I am paying twice a month? Giff gaff didn't do this to me? Thanks Fran

1
Mohammed
iD Mobile Employee
2 years ago
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