Topics started by Monzie

1 Topic

M
Newbie
MonzieNewbie
asked in Pay As You Go

pay as you go bundle saying i have reached limit even though i have not used all my allowances

Help please!!I’m unable to join a live chat to solve this issue. Hoped someone can help on here?I have gone to make a phone call within my monthly bundle allowance but it’s saying I have reached my capped limit even in though I haven't used up my allowances for that month - my call and messges are unlimited and have only used part of my data allowance.I cannot use my phone for anything, automated message is saying top pay a bill. this is not right as I pay monthly not via direct debit and payment has cleared. This has happens mid month before next payment is due.Can anyone advise please 

5
Rory
Newbie
1 year ago
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