Topics started by LinguistSophie

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L
Civilian
LinguistSophieCivilian
asked in Getting started with iD.

Sim deactivation problem: ID Mobile please help!

I upgraded to a new handset about 6 months ago and, on the advice of ID customer services kept my old SIM rather than switch to the new one. Everything’s been fine until today when I downloaded the ID Mobile app for the first time on my new handset. I then received a text message saying “Good news! Your new SIM card is now in the process of being activated…” Since then I’ve now no service on my phone so assume the current (“old”) SIM has been deactivated.I’m now away from my new and unwanted SIM card (still in its envelope) for over a week and really need to be able to use my phone. I’ve no idea what has caused the apparent deactivation of the old SIM but would be really grateful if there’s any way it could be reactivated.Wisdom very gratefully received! Thank you.

7
Rory
Newbie
1 year ago
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