Topics started by Jayy Beth Faulkner

1 Topic

J
Newbie
Jayy Beth FaulknerNewbie
asked in Bills & Charges

Log a complaint/Bill paid but services still barred

HI I have no idea how to log a complaint as ID like to make everything difficult to do for customer but I would like to make a official complaint! When I paid my phone bill 2 weeks ago it had registered my payment but had complaetely stopped me from being able to use my phone I could not make calls texts or use internet I took this to car phone warehouse where they could not figure it out I bought a new sim and activated it yet still could not use my phone it was difficult to get this sorted as live chat could not help with this and the contract is in my partners name but I pay for the phone bill every month and we both work full time so found it difficult to get in contact as again ID like to make this difficult I had paid my phone bill and had not been able to use the service I had paid for my it was last resort my partner decided to message on twitter and we finally got a reply and they said they had switches my outgoing bar back on which I don’t understand because I had not done an

17
Kash
iD Mobile Employee
1 year ago
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