Topics started by Michael Ottley

2 Topics

Michael Ottley
Newbie
Michael OttleyNewbie
asked in Community Archive

no delivery of handset ,returned by dpd to currys???

i have ordered a contract phone and delivery of the handset was today ,i received  an email to say dpd were delivering today but have checked dpd tracking and says returned to currys,why? no email or notification

6
andewhite
Legend
1 year ago
Michael Ottley
Newbie
Michael OttleyNewbie
asked in Ask a question.

handset not delivered -id mobile cancelled and still get billed

I recently purchased online on id mobile website a mobile phone contract,I was given a date for delivery by id mobile and DPD  but when I looked at the tracking details it said that a request had been made by id mobile to request the handset back and it was being delivered back to currys so I never received this ,I could not contact id mobile even though I sent messages and eventually contacted someone on twitter,I  was then told via a message on twitter that the order had been cancelled by id mobile , then today you have sent me an email demanding £9.47 for a final bill and iam still waiting for the £49.00 refund i paid for the upfront  handset cost.if any staff are on here could you please sort this out if i give you the details 

2
andewhite
Legend
1 year ago
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